$1 million grant to help those with overdue water bills - FOX 10 News | myfoxphoenix.com

$1 million grant to help those with overdue water bills

Posted: Updated:
Detroit residents march to prtest water shut-offs. Detroit residents march to prtest water shut-offs.
  • Detroit Water Bill CrisisMore>>

  • Water shutoff protests amid water delivery from Canada

    Water shutoff protests amid water delivery from Canada

    Thursday, July 24 2014 7:30 PM EDT2014-07-24 23:30:25 GMT
    Our neighbors across the Detroit River are now getting involved in the Detroit water shutoff debate.
    Our neighbors across the Detroit River are now getting involved in the Detroit water shutoff debate.
  • The two sides of the Detroit water bill crisis

    The two sides of the Detroit water bill crisis

    Thursday, July 24 2014 4:59 PM EDT2014-07-24 20:59:57 GMT
    As the city of Detroit advances through its historic bankruptcy, focus has shifted to the water department's controversial efforts to collect unpaid water bills.
    As the city of Detroit advances through its historic bankruptcy, focus has shifted to the water department's controversial efforts to collect unpaid water bills.
  • Detroit water department checking for illegal hookups amid halted shutoffs

    Detroit water department checking for illegal hookups amid halted shutoffs

    Tuesday, July 22 2014 5:13 PM EDT2014-07-22 21:13:20 GMT
    Water shutoffs are on hold but not for scofflaws. Over the next two weeks Detroit Water and Sewerage Department contractors will check up on roughly 9,000 homes where the water was shut off for illegal hookups.
    Water shutoffs are on hold but not for scofflaws. Over the next two weeks Detroit Water and Sewerage Department contractors will check up on roughly 9,000 homes where the water was shut off for illegal hookups.
This week, hundreds of eligible Detroit residents could receive financial help in paying their water bills. The Detroit Residential Water Assistance Program (DRWAP) has close to $1 million in its coffers to help customers who are experiencing affordability problems.

DRWAP is sponsored by the Detroit Water and Sewerage Department (DWSD). Funds are generated from voluntary contributions from Detroit retail customers.

Customers who qualify under DRWAP will receive up to $1,500 toward their water bill. However, all participants will be required to make some contribution toward their account. The objective of DRWAP is twofold: Provide needed assistance while giving the customer advice on proper budgeting and an opportunity to pay their bill in a timely manner.

"Here at DWSD, our goal is not to shut off water in homes but to keep water on," said Darryl Latimer, Deputy Director for DWSD. "We are willing to work with those who are having trouble paying their water bills and the DRWAP program is one of those avenues for assistance."

DRWAP is similar to a budget plan: The customer is responsible for paying a set amount toward their monthly bill and the DRWAP program pays the difference. Additionally, if the account is delinquent, the customer also is responsible for paying toward that amount. The DRWAP program will make a quarterly contribution toward the outstanding amount, as long as the customer meets their monthly responsibility for payment of the water and sewer bill. As long as the customer is in compliance with the program, DRWAP will pay the difference, which is up to $1,500 for the year.

Qualified applicants must be at or below 200 percent of Federal Government Poverty Levels; live in a single-family dwelling and be responsible for paying their water bill. Currently, the income of a family of four cannot exceed $47,700. The total amount of the applicant's bill cannot exceed $2,500.

In addition, customers need to be a Detroit resident and be in receipt of a shut off notice of their water service. The home also must have a new water meter (AMR Technology) installed. All shut-off action will be suspended pending acceptance into the DRWAP program. Eligible customers can also qualify based on their participation in public assistance programs such as food stamps, disability or Supplemental Security Income.

DRWAP will be administered by The Heat and Warmth Fund (THAW), which will screen for eligibility. THAW will forward the names of qualified applicants to DWSD, which will complete final payment arrangements.

Customers seeking assistance can call THAW at (877)-646-2831 for THAW locations and telephone access numbers. Customers also can contact DWSD customer service at (313) 267-8000 for more information.

For customers that don't meet the qualifications for DRWAP, there are other options. Customers can enter into the DWSD Budget Plan, which will spread their bills evenly over 12 months and there also is the Payment Plan Agreement, that can be tailored for the individual customer's needs. Currently, DWSD has enrolled more than 17,000 customers in payment plans

About the Detroit Water and Sewerage Department
DWSD supplies high-quality drinking water to Detroit and 127 other communities in southeast Michigan. The Department provides wastewater services to Detroit and 76 other southeast Michigan communities.

DWSD has three customer service locations in Detroit. The locations are:

Downtown Customer Service Center - Water Board Building
735 Randolph Street, First Floor (enter off Bates Street)
Monday through Saturday 8:30 a.m. - 5 p.m., (closed on Saturday from 12 to 12:30 p.m.)

Eastside Customer Service Center
13303 E. McNichols (1 1/2 blocks west of Gratiot)
Monday through Friday 8:30 a.m. - 5 p.m.

Westside Customer Service Center
15600 Grand River (1 block west of Greenfield)
Monday through Friday 8:30 a.m. - 5 p.m.

Customer Call Center
(313) 267-8000
Monday through Friday 8:30 a.m. - 5 p.m.

  • Download the FOX 2 Apps


  • FOX 2 News Five-Day Forecast
  • Local NewsLocal NewsMore>>

  • Migrant teens from Central America to be housed in Farmington Hills

    Migrant teens from Central America to be housed in Farmington Hills

    Friday, August 1 2014 12:10 AM EDT2014-08-01 04:10:56 GMT
    Illegal immigrant teens from Central America to be housed in Farmington HillsTwenty-four illegal immigrant teens from Central America will soon be housed at Wellspring Lutheran Services in Farmington Hills, which has secured a federal contract. The immigration issue is a major one, and what seemed far, far away is now coming closer and closer to home."We've been watching this for six, eight weeks now, now it's Michigan," said William Largent, president and CEO of Meskwaki. the business arm of...
    Illegal immigrant teens from Central America to be housed in Farmington HillsTwenty-four illegal immigrant teens from Central America will soon be housed at Wellspring Lutheran Services in Farmington Hills, which has secured a federal contract. The immigration issue is a major one, and what seemed far, far away is now coming closer and closer to home."We've been watching this for six, eight weeks now, now it's Michigan," said William Largent, president and CEO of Meskwaki. the business arm of...
  • VIDEO: Witness says man roughed up by Clinton Township police, hospital security

    VIDEO: Witness says man roughed up by Clinton Township police, hospital security

    Thursday, July 31 2014 11:25 PM EDT2014-08-01 03:25:38 GMT
    In a video spreading across social media, a Michigan man says police and hospital security roughed up a man.
    In a video spreading across social media, a Michigan man says police and hospital security roughed up a man.
  • Large two truck crash closes I-75, second accident nearby

    Large two truck crash closes I-75, second accident nearby

    Thursday, July 31 2014 10:57 PM EDT2014-08-01 02:57:29 GMT
    A crash involving two semi trucks shut down I-75 tonight, according to Michigan State Police.
    A crash involving two semi trucks shut down I-75 tonight, according to Michigan State Police.
Powered by WorldNow

KSAZ-TV & KUTP
511 W. Adams St.
Phoenix, AZ 85003

Phone: (602) 257-1234
Fax: (602) 262-0177

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices