Online glitch gives Delta shoppers shocking discount fares - FOX 10 News | myfoxphoenix.com

Online glitch gives Delta shoppers shocking discount fares

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MINNEAPOLIS (KMSP) -

Some travelers who booked certain flights on Delta Air Lines were able to score some cheap airfare on Thursday morning after what appears to have been a computer glitch.

Although Delta has not yet said exactly what caused the mistake in pricing, an online error let customers book flights for rock-bottom prices. Some domestic, round-trip flights went for as little as $20.

One traveler was able to book four first class roundtrip tickets from Minneapolis to Hawaii for just $86.50. The flight normally costs more than $1,000 per ticket.

"One of my nephews is getting married," Jonathan Gacek, who turned to Kayak.com to book roundtrip tickets to Hawaii on Sunday morning. "We come from a very large family."

Gacek said the prices that popped up on both the third-party site and Delta's own website seemed too good to be true.

"The airfare was $67 for coach," he said. "It was unbelievable. I couldn't believe my eyes."

Even though he had his doubts, Gacek decided to book four tickets for himself and a few more for this brother's family.

"I've booked some pretty cheap airfares before, but nothing like that."

Since he was on a roll, he also tried to buy some more tickets for his sister's family.

"Unfortunately, by the time I got to her, the hole had already closed," Gacek said.

Gacek told Fox 9 News his credit cards have been charged, and he's already received confirmation numbers for his flights. Now that he has some unexpected extra cash, he plans to help other family members make the trip too.

"This sort of thing, you just have to pay it forward," he said. "You just do."

The errors on www.delta.com and many discount sites lasted for about two hours. A spokesman for the airline said the problem has been fixed, but the airline will honor all fares purchased at the incorrect price as required by the U.S. Department of Transportation. 

Earlier this year, United Airlines also accidentally sold some tickets for next to nothing. In that case, human error was blamed as the cause.

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