Woman says reports submitted, never assigned to CPS - FOX 10 News | myfoxphoenix.com

CPS case falls through the cracks: woman says reports submitted, never assigned

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PHOENIX (KSAZ) -

We're hearing from a woman who says she has experienced the frustration of having her case fall through the cracks at Child Protective Services.

She reported her children's abuse, but never heard back.

When the news came out that CPS had not investigated thousands of cases, a lot of people with pending cases checked to see if they had been properly looked into.

I talked to one of those people who found out that not only had the case not been investigated, it never even made it into a file.

"I don't know what to do... and my concern is that my children are not protected right now."

This woman doesn't want to show her face, but she does want to share her story.  She showed us reports that were filed with CPS dating back more than a year, alleging her teenage children were being threatened, intimidated and even abused by their father.

"The reports were written, they were filed by individuals that are mandated by law to report child abuse. So you would expect they would take it seriously," she said.

But she says even with those reports against her ex-husband, she never heard anything from CPS.

"And each time I was told not to call them -- and that they would call me. And no one ever returned my calls," she said.

When she heard about the 6,000 CPS cases that were never investigated, she had a feeling her case was never opened to begin with.

"I wasn't surprised when I heard that this had been going on. I suspected something was going on because I wasn't getting any response and so many reports were being made."

Turns out, she was right.  Even though a case worker had been assigned, it never made it into the system and non one from CPS ever interviewed her children.

"The concern is if my case never even made it to their files to their computer system -- how many other cases were on desks -- never made it in?"

The woman in our story says a CPS worker told her the only thing to do now is start from square one, but she says she is still worried for the safety of her children.

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