Kathleen Sebelius, the head of Health and Human Services, the person in charge of overseeing the rollout of the Affordable Health Care Act, made a stop in the valley Thursday.
Three weeks after the program launched some people still can't get on to the website, and people are still having problems signing up for health insurance
Kathleen Sebelius was in Phoenix to promote ObamaCare Thursday as people everywhere called for her resignation.
Republicans sent a letter to the president saying Sebelius should take responsibility for the problem-plagued roll out.
"The majority of people calling for me to resign are people I do not work for and are people who didn't want this program to work in the first place," she says.
33 House republicans signed a letter to the president, saying: "The scope of the problem is so great that, were this a private company or military command, the CEO or general would have been fired."
Sebelius remains defiant.
"I have had frequent conversations with the president and I've committed to him that my role is to get the program up and running and we will do just that," says Sebelius.
She says no one has been fired over the glitches that are frustrating hundreds of thousands of people looking for health insurance.
"I know it's very frustrating, it is certainly not what we want it to be, it's not the experience I had hoped for but we won't stop until that lane is wide open. In the meantime people are enrolling."
Thursday, she visited a call center and the Wesley Health Center in Phoenix, touting the "problem-free" ways people are able to sign up: by phone or in-person with a so-called navigator. Those are workers trained to help get people enrolled. She says 700,000 people have submitted applications so far.
"But what we are is 3 weeks into a 26 week open enrollment period. In football terminology, early in the first quarter. No one is losing coverage now."
But still no time frame of when the website will finally be glitch-free. A surge of technical experts has been called in and are working 24-7 to get the site working smoothly.
"Fixes are in place each and every day."
Sebelius says the initial problems with the website were caused by the high volume of people logging on to healthcare.gov.
In the meantime, she says they've increased their call center staffing. There are 10,000 customer representatives ready to enroll people over the phone. No glitches in that system.
Sebelius will testify before Congress next week.
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