I-Team: Not knowing rules of shopping a costly mistake - FOX 10 News | myfoxphoenix.com

I-Team: Not knowing rules of shopping a costly mistake

Posted: Updated:
ATLANTA -

Fall is here and over the next few months, shopping will pick up. And, there's no time like the present to remind ourselves of the rules and regulations of today's ever-changing return policies.

The I-Team's Dana Fowle is here with important information that you need to know, before you go. We probably take being able to return something we've bought for granted. Most retailers do it.

But, did you know that in Georgia, retailers are not required by law to offer refunds or to exchange merchandise.

So, if something is advertised ‘Final Sale,' then that's what it means. If you buy something you think you might return, make sure you are clear about the return policy. It's often posted at the register or on the receipt. But, it doesn't have to be. If it isn't, then ask!

A retailer will generally do 1 of 4 things: Offer a full refund under certain conditions. Some shops might only offer an exchange of merchandise – or, they might give you store credit.

Here's a reminder in light of all of the electronics that we buy today. There is often a re-stocking fee. That means when you return the item, you will get your money back minus a certain fee.

The Governor's Office of Consumer Protection reminds us that online retailers and their brick-and-mortar stores might have different return policies.

And, even though Georgia law doesn't require a return policy, a store can't be vague or deceptive, either. If the retailer offers some sort of return option, then management needs to live up to that. And, if they don't, that's when you have recourse.

CLICK ON THE VIDEO ABOVE TO WATCH DANA'S REPORT!

More info:
Governor's Office of Consumer Protection website

  • I-Team Story ArchiveMore>>

  • Whistleblower Seeks Sanctions Against Attorney General's Office

    Whistleblower Seeks Sanctions Against Attorney General's Office

    Friday, July 25 2014 9:59 PM EDT2014-07-26 01:59:29 GMT
    In a letter, obtained exclusively by the Fox 5 I-Team, former Ethics director Stacey Kalberman's plans to seek sanctions against the state Attorney General's office.
    More controversy involving the State Ethics Commission. In a letter, obtained exclusively by the Fox 5 I-Team, former Ethics director Stacey Kalberman's plans to seek sanctions against the state Attorney General's office.
  • FOX 5 I-Team Investigation

    State proposes action for home elevator safety

    State proposes action for home elevator safety

    Friday, July 25 2014 2:12 PM EDT2014-07-25 18:12:46 GMT

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Friday, July 25 2014 12:30 PM EDT2014-07-25 16:30:44 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Stars of 'Get On Up' The Story of James Brown, visit Good Day

    Stars of 'Get On Up' The Story of James Brown, visit Good Day

    Friday, July 25 2014 9:55 AM EDT2014-07-25 13:55:46 GMT
    In his follow-up to the four-time Academy Award®-nominated blockbuster The Help, Tate Taylor directs 42’s Chadwick Boseman as James Brown in GET ON UP.
    In his follow-up to the four-time Academy Award®-nominated blockbuster The Help, Tate Taylor directs 42’s Chadwick Boseman as James Brown in GET ON UP.
  • Good Day Atlanta

    Pike Nurseries: Attracting Hummingbirds

    Pike Nurseries: Attracting Hummingbirds

    Friday, July 25 2014 9:05 AM EDT2014-07-25 13:05:09 GMT
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
Powered by WorldNow

KSAZ-TV & KUTP
511 W. Adams St.
Phoenix, AZ 85003

Phone: (602) 257-1234
Fax: (602) 262-0177

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices