United Airlines is dealing with some backlash after sending a Phoenix woman's dog to an airport in another country.
The English springer spaniel is named after famed guitarist Jimmy Hendrix, and what a wild trip he went on. He became an accidental international canine jetsetter – but his family is not so amused.
"I mean thank God he's home safe," says owner Meredith Grant. Hendrix just returned from a whirlwind trip to Ireland.
"On his cage it clearly says he's going to Phoenix, I don't know how someone could screw that up," she says.
When Hendrix's owner Meredith Grant moved from New York to Phoenix last week, Hendrix had to go on a later United Airlines flight.
As the family prepared to go to the Sky Harbor to pick the dog up, United called the family about Hendrix.
"They said, he wasn't on the flight to Phoenix, he was on the way to Shannon. And my mom said, ‘Shannon, where's Shannon?' And they said Ireland."
No one's sure how the mix-up happened, but somehow instead of heading west to Phoenix, Hendrix was put on United's international flight to Ireland.
"A lot of people will say otherwise, but it's like somebody took my child and sent it to Ireland, it feels like you got punched in the stomach."
United was able to get the 7-year-old dog on a flight back to the U.S. and then on to Phoenix a day later.
The airline issued this statement: "We are reviewing the circumstances surrounding the situation and will take steps to prevent this from happening again. Hendrix's experience is not typical of the service we provide to the more than 100,000 pets who travel with us every year."
The cost for Hendrix to be flown in cargo from Newark to Phoenix was $450 -- United Airlines has said it will refund that money, and in that same statement to us, apologized for the mistake.
Meredith says if she ever takes Hendrix anywhere again, she will drive -- no more flying for him.
Hendrix doesn't seem any worse for the wear, but his family will still be taking him to the vet to get checked out.