Passenger Lodges Airline Complaint on YouTube While Sweating on the Tarmac

PHOENIX - Imagine sitting a plane on the tarmac with no air conditioning for 3 hours in 100 plus Phoenix temperatures. That's what one passenger says happened to him on Sunday.

The passenger from Scottsdale was on his way to Atlanta. He became so frustrated with what was going on, he picked up his cell phone, hit record, and posted the video on YouTube .

Tony Morales sat on the tarmac at Sky Harbor Airport for hours on Sunday, and he says passengers on the Delta Airlines flight were told the air conditioning couldn't be turned on because of a problem with the engine.

"Yes those are beads of sweat," he says in the video. "Here watch… that's all the sweat just from my forehead."

Morales says the flight was boarded at 3:18 p.m. and headed for the runway, but had to return to the gate because a passenger had a medical issue.

He says they left for takeoff once again, but another delay sent them back to the gate a second time.

"You should never be sweating this much on an airplane, and we can't have water because apparently they can't move the water carts until we're back at the gate and the doors open so we sit here and suffer," he says in the video. "They won't open the door, people are standing sweating dying, even the flight attendants are complaining."

Morales says he spent nearly 3 hours on the hot sweaty plane. Reached by phone Monday, he says Delta now has one fewer customer. What was most frustrating, he says, was the lack of communication.

"They didn't bother to communicate to the passengers, 'Hey this is what's going on, this is what we're going to do, can we make you more comfortable, can we send the drink cart through and give you water' -- they just didn't seem to care."

He says once they finally de-planed, crew members offered no apology.

A Delta spokesperson reached out to Morales on Monday, apologized, and offered him a voucher for $100. However, she disputes his timeline of events. She says passengers spent less than 2 hours going back and forth from the gate, and she says the air was turned on every time they returned to the gate.

By the way, Morales made it to Atlanta on a different airline.